We came across a great case study from the iSixSigma Group…

Six Sigma is one of the most popular mechanisms to improve process quality in almost any industry….

Happy reading..


DMAIC Case Study: Improving System Availability

A leading environmental services company applied the DMAIC (Define, Measure, Analyze, Improve, Control) methodology to improve the availability of an internal software system. The goal was to reduce system downtime (the time that the software application is not available for users) and reduce defect resolution time (the time it takes to fix a software defect once it is reported), thereby increasing return on investment (ROI) and user satisfaction.

Business Background

The environmental services company provides collection, processing, recycling, and disposal of hazardous and non-hazardous materials for industrial and automotive customers. The company has branches all over the United States. The branches carry out services for customers in their respective territories; each branch completes several services for different customers on a single day….

Read the full case study at :



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