You saw the values of an eco-value system:
https://faoblog.com/closer-transformation-part-8/
Frank talks about the fourth enabler: next generation experiences in part 9 of the closer look at transformation.
Next up in this transformations series is the fourth enabler: next generation experiences. As we are now deep into this transformation series, some of the drivers and tactics are similar across the various enablers, so you will start to see some redundancy across posts. The issues of customer experience, customer-centricity, and customer intimacy are top-of-mind and dominate many executive discussions and conference agendas. According to Forrester, only 3% of companies manage to succeed at delivering an excellent customer experience, but 60% intend to use customer experience as a strategic differentiator. Driven by the rapid commoditization of products and services, the speed at which new market entrants emerge, and the rise of consumerization, experience is now the new battle ground – and sustainable competitive advantage is the prize. But as Forrester concludes in their book Outside-in, customer experience remains the most misunderstood element of corporate strategy today.
Read the full article at: http://sites.tcs.com/insights/perspectives/a-closer-look-at-transformation-part-9
Disclaimer: The above article is in no manner the property of the FAO Blog or any of its authors, constituents or owner. It has been shared for our blog readers / followers and an appropriate link has been provided to the author’s / owner’s website, so that our readers can read the article at the source of publishing. We have shared only some lead text to assist our readers identify the nature of the article. The FAO Blog is in no way associated with the author / owner who published the article and does not claim any ownership on the article. We respect the intellectual property right of the author / owner. Any dispute for the segment shared on our blog may be sent to our email id: blogmasterfao@faoblog.com
