I had earlier shared Part 1 of a case study on improving the recruitment process published by the iSixsigma network.


Here is part 2:

Case Study: Improving Recruitment Processes – Part 2 of 2

In this case study, a team strives to improve the recruiting process in a large, fast-moving consumer goods company. Part 2 focuses on decreasing the effort required to fill a job opening.

The case described here uses total quality management (TQM) to address the problem of rising attrition in a large, fast-moving consumer goods company in India. Specifically, the HR team sought to reduce the time and effort involved in finding good candidates for open positions. (Note: The details of the process have been condensed and modified for the sake of confidentiality and easy of storytelling.)

As in Part 1 of this article, which addressed the cycle time to fill open positions, Part 2 approaches the issue of reducing the effort required for each recruitment through the seven steps of problem solving:

  1. Define the problem
  2. Research the causes
  3. Generate countermeasure ideas
  4. Test and modify the ideas
  5. Implement ideas
  6. Standardize procedures
  7. Compile quality improvement story

You can read the full case study at:

Case Study: Improving Recruitment Processes – Part 2 of 2


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