1. Create exception tracker whenever they occur
2. Discuss the exceptions with te ap process owner to establish a course of action
3. Update the process documentation (SOP) with the exception details and course of action.
4. Refer to the exception tracker and SOP whenever the exception reappears.
From:Radu Fotescu
Group: Transition (Change management, consultation, migrations)
By: Radu Fotescu
Thanks Radu for appending to the steps.