We shared the workflow of a dispute resolution process
And then the process steps to the process
Oh and the last post was by a recruiter for a position in Bangalore… Did it fit your profile?
Coming back to our discussion topics on outsourcing / back office, one key point which follows dispute resolutions is settlements.
In my posts earlier, we had talked about approval authorities. There are enough times in dispute resolution, that a resolution will need something to be done out of the way. Where your client / his representative will sit across a table with the customer / his representative on the other side and come to some mutually agreed point for a dispute.
This process and its subsequent implementation is technically called “settlement”.
Hence settlement involved a negotiation, breaking to a common ground, an approval of the deviation and its execution.
Why is really settlement resorted to? Next post….
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