Hope you enjoyed thanks giving. I did.

Last post we shared 3 ancillary processes to billing. We talked about credit notes as well. Here is the link for reference.

http://faoblog.com/processes-ar-billing-other-sub-processes-3/

Today I share with you a workflow for a credit memo process handled by a shared service unit / outsourcing unit. Click on the image for a larger view.

You can take the concept and build one for your client. There may be many more steps in your actual process, which you may add if needed.

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