We came across a good case study on the iSixSigma network on Reducing Turnaround Time of Lab Reports in the ICU

Here it is:

Having successfully improved customer satisfaction in its diagnostic clinics, a hospital addresses the next problem area – delays in receiving lab test results for patients in the intensive care unit.

Read the complete article here:

http://www.isixsigma.com/methodology/total-quality-management-tqm/case-study-reducing-turnaround-time-of-lab-reports-in-the-icu/

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